Emotional Intelligence (EI) directly relates to an individual’s effectiveness and performance at work. Researchers have found EI to be a critical factor in distinguishing high performers and an important determinant of effective leadership and life success. This workshop focuses on the importance of our EI and helps individuals to reflect on their own.
Emotional Intelligence (EI) directly relates to an individual’s effectiveness and performance at work. Over the last two decades, researchers have found EI to be a critical factor in distinguishing high performers and an important determinant of effective leadership and life success.
We can go about our working lives ignoring our emotions, unaware of how we really are or what is driving our behaviour. Or, by choosing to develop our EI, we can identify patterns of thinking, feeling and behaving that are helpful and contribute to successful performance.
EI is a combination of attitudes, habits and skills which can be acquired, developed and enhanced.
People with high EI typically:
- are high performers
- have strong personal resilience
- can cope with and adapt to change
- create open, collaborative and trust-based relationships
- are engaged and engage others to perform
- develop a sustainable high-performance team climate.
This workshop focuses on the importance of our EI and helps individuals to reflect on their own through a series of exercises, activities and discussions covering the following:
- What is Emotional Intelligence?
- The four skills of an emotionally intelligent leader
- Awareness of own emotions and how they drive decisions, behaviour and performance
- Awareness of own strong emotions and how they manifest ‘in the heat of the moment’
- Skills to choose alternative and more productive behaviours when under stress
- Awareness of other people’s emotions through observation of words, tone and body language
- Skills in working with others’ emotions to build empathy and build on-going authentic relationships to enhance productivity
By the end of this workshop you will be able to:
- notice, label and interpret own emotions and manage behaviour and personal resilience effectively
- notice, label and interpret others’ emotions and manage effective and collaborative relationships
- deal with high emotion/conflict situations that involve self and/or others so outcomes are productive and sustainable
- make holistic decisions using emotional data that engage the audience, bring about change and give your organisation the ‘competitive edge’.
